In the event of dissatisfaction with my services please do let me know as soon as possible as  it is much easier to resolve an issue at the time rather than later.

If we are unable to resolve the matter to your satisfaction then you may use the formal Complaints procedures which appear below.

Complaints Procedures

1. My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury

The Faculty Office
1, The Sanctuary
Westminster
London 
SW1P 3JT

Telephone 020 7222 5381

Email faculty.office@1thesanctuary.com

Website www.facultyoffice.org.uk

2. If you are dissatisfied about the service you have received please do not hesitate to contact me.

3. If we are unable to resolve the matter you may then complain to the Notaries Societyof which I am a member, who have a Complaints Procedure which is      approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society 
P O Box 1023
Ipswich IP1 9XB

Email secretary@thenotariessociety.org.uk

5. If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

6. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or         after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not              happy with the result: 

Legal Ombudsman
PO Box 6806,
Wolverhampton,
WV1 9WJ

Tel: 0300 555 0333

Email:  enquiries@legalombudsman.org.uk

Website:  www.legalombudsman.org.uk

7. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or     within one year from when you should reasonably have known there was cause for complaint.